外企英語面試問題（十一）
05-15, 2014
評(píng)估具體技能
1. What extracurricular activities were you involved in? What made you choose those? Which of them did you most enjoy, and why?
2. What led you to select your major? Your minor?
3. Which of your courses did you like the least?
4. Was there a course you found particularly challenging?
5. If you were to start college over again tomorrow, what is the course you would take? Why?
6. In college, how did you go about influencing someone to accept?
7. Based on what you know of the job market, which of your course were the most useful? The least?
8. What advice would you give to a college student intending to go into your field?
9. What are your most memorable experiences from college?
10. Why don’t I see internships or work-study experiences on your resume?
11. In what courses did you get your worst grades? Why? How do you think that will affect your performance on the job?
12. Why did you decide to go to college?
13. How was your college education funded?
14. What percentage of your college did you pay for and what sort of jobs did you have while you were in school?
15. What percentage of your college did you pay for and what sort of jobs did you have while you were in school?
16. Tell me a little about some of your extracurricular activities that would assist you in this job.
17. Why are you working in a field other than the one in which you have a degree?
18. What have you done to stay current in your field?
19. Are you satisfied with the grades you received in school?
20. Do you think your grades accurately reflect your ability?#p#分頁標(biāo)題#e#
21. Have you ever received a grade lower than you expected? If so, what did you do about it?
22. Have you ever been put on the spot by a professor or adviser when you felt unsure of yourself? How did you handle it?
23. What competitive activities have you participated in? What did you learn from participation in competitive activities?
24. Has competition had any positive or negative impact on your accomplishments? How?
25. What’s one management lesson you learned in college?
26. Why do you want to get into this field?
27. I see that you do not have very much organizational work experience. What qualities do you have that especially qualify you for this position?
28. Your resume does not list any job experience in the past few years. Why not?
29. Why would you want to leave an established career at your present employer for an essentially entry-level position?
30. What specifically have you done that shows initiative?
31. What are the reasons for your success?
32. What are some of your pet peeves?
33. Which of your skills can stand improvement at this time?
34. Who (what) has been a major influence in your life?
35. Are you a self-starter? Can you give me an example?
36. Can you think of a challenge you faced? How did you deal with it?
37. Under what conditions have you been most successful?
38. Tell me about a time when you had to pull a team together quickly.
39. How, specifically, do you contribute toward an environment of teamwork?
40. What can you do to build teamwork here?
41. What has been the employee turnover in your department over the past two years?
42. How do you define employee morale?#p#分頁標(biāo)題#e#
43. What programs have you implemented to build morale among those reporting to you?
44. How do you keep your staff informed of new developments and organizational decisions?
45. Describe the relationship you feel should exist between a supervisor and those reporting to him or her.
46. Have you ever had to make an unpopular management decision? Tell me about one of those decisions and how you handled it?
47. How do you go about assigning and scheduling projects and assignments?
48. Describe your leadership style for me.
49. How do you measure your success as a leader?
50. How do you determine which individual’s need additional training?
51. What training have you offered other people? How do you measure its impact?
52. If you are hired for this job, how will you approach the first thirty days?
53. Do you believe in the value of strategic planning?54. What is the most intellectually challenging thing you are looking for in a job and why?
55. How did you prepare for this interview?
56. What do you do when you know you’re right and others disagree with you?
57. Finish this sentence: “successful managers should…”
58. What are the advantages of diversity in the workplace?
59. What does the term “ time compression” mean to you?
60. What does the term “ total quality management ”mean to you?
61. Other than money (which is a given), what do you believe motivates people?
62. Can you give me three elements of your personal code of ethics for the workplace?
63. What experiences do you have in your background that show you are capable of creative risk taking?
64. What were your most memorable accomplishments in your last job?#p#分頁標(biāo)題#e#
65. Did you inaugurate any new policies (or systems) in any of the positions you’ve held?
66. What is the most difficult thing you ever tackled? How did you approach the problem?
67. What work is the most monotonous for you?
68. What does the term “global competition” mean to you?
69. Tell me what you think would be some good approaches to developing overseas markets during the next three years, especially considering the state of the dollar in today’s international markets.
70. Describe the most significant internal control weakness you ever identified and what you did to remedy it. What were the results?
71. Describe the most significant accounting operations reengineering project you have led. What were the results?
72. Do you perform employee salary reviews? If you do, what is your approach?
73. Tell me how you go about creating an annual budget.
74. What problems do you have in staying within your budget?
75. Distinguish between planning for the short, mid, and long term.
76. How do you quantify the results of your activities as a manager?
77. Have you ever completed a formal Return-on-investment calculation on a strategic investment? Please provide details.
78. Which spreadsheet programs do you prefer to work with?
79. How do you deal with unanticipated expenses? Can you give an example?
80. How do you evaluate the budget in your present position?
81. Tell me about a time when you underestimated a budget and had to ask for additional moneys?
82. Did you ever have to restructure your budget in the middle of the fiscal period? What approach did you take?
83. How would you create a budget in the position for which you are applying?#p#分頁標(biāo)題#e#
84. If we adopt a 401 plan, how often would you perform discrimination tests?
85. What’s the hardest thing about being a leader?
86. Are you a mentor to anyone? Who? What is your philosophy of mentoring?
87. What does the word “success” mean to you?
88. What does the word “failure” mean to you?
89. Describe a problem that you solved using employee involvement.
90. Tell me about the most difficult employee situation you ever had to handle. What did you do and what was the result?
91. Tell me about an employee who became more successful as a result of your management.
92. Describe your system for controlling errors in your own work and the work of your staff.
93. Which management gurus do you find most interesting?
94. What do you want to be doing five years from now?
95. What are your most important long-term goals?
96. Describe the people that you hired on your last job. Were they successful? How long did they stay with the company?
97. What has been your experience with major expansion or reduction of force?
98. How many immediate subordinates have you selected in the past two years? How did you go about it? Any surprises or disappointments?
99. How many immediate subordinates have you removed from their jobs in the last few years?
100. How do you feel your subordinates would describe you as a delegate?
101. Some managers keep a very close check on their organizations.
102. What have been the most important surprises you have noticed from things getting out of control?
103. Let’s talk about standards of performance. How would you describe your own standards? What would your subordinates say? What would your boss say?#p#分頁標(biāo)題#e#
104. Sometimes it is necessary to issue an edict to an individual or the entire staff. Do you have any examples o recent edicts you have issued?
105. What specific behaviors do you think contribute to your effectiveness as a supervisor?
106. From an opposite viewpoint, what behaviors do you think might interfere with your effectiveness as a supervisor?
107. In what respects do you feel you have improved most as a supervisor during the last few years?
108. Some managers are quite deliberate about such things as communications, development, and motivation. Do you have examples of how you addressed these areas?
109. How would you characterize your relationships with your last three supervisors? Any patterns?
110. Some managers are short-fused and impatient in their reactions. How would you describe your own patience?
111. Most of us can look back upon a new idea, a new project, or an innovation we feel proud of having introduced. Would you describe one or two such innovations you are particularly proud of?
112. What are the legitimate uses for office gossip or the rumor mill?
113. How would you handle a subordinate who deliberately went about a task in a way that contradicted your instructions yet were wildly successful?
114. Your boss is going on vacation for a month, and although it isn’t in your job description to do so, she asks you to work for another manager in her absence, what would you say and do?
115. Are you prepared to fill in for someone who has different, even lower-level, responsibilities?
116. Describe a time when you unfairly got caught up in office politics.
117. Can you sell me on our product or service?#p#分頁標(biāo)題#e#
118. What strategies do you employ fro finding common ground with your customers?
119. Can you give an example of how you are able to be positive about a product even when discussing a negative?
120. Have you found it helpful to take motes when talking to a customer? How?
121. If I were a prospect, what clues about me does this office give?
122. What strategies do you use to repeat the customer’s key concepts back to him or her during a sales pitch?
123. How do you turn an occasional buyer into a regular buyer?
124. Have you ever taken over an existing territory or desk? What was the volume when you started? What was it when you left?
125. What have you learned about using sales incentives to promote sales?
126. What strategies do you use to plant questions in your customer’s mind?
127. When is it appropriate to ask a prospect, “How much do you want to spend?”
128. Tell me about a time you adjusted your approach to a prospect based on their body language.
129. Tell me about a time when you followed up with a reluctant prospect and still failed to get the order.
130. Talk about a time when you overcame your own mental block or prejudices to make a sale.
131. Can you talk about a sales incentive program that motivated you?
132. Who are the motivation gurus you find most interesting?
133. When was the last time you sent a thank-you note to a customer?
134. How do you try to show each customer that he or she is important?
135. This job requires a large amount of travel. Do you think you have the ability and willingness to keep up?
136. When you cold-call a prospect, what obstacles do you expect the clerical staff to put in your way?#p#分頁標(biāo)題#e#
137. When you telephone a prospect, what strategies do you use to get past the secretary or receptionist?
138. Where do you find your telephone leads?
139. What do you despise about telephone sales?
140. How do you qualify a prospect?
141. How do you overcome the difficult periods that face everyone in sales?
142. How long does it usually take you from initial contact to sales closing?
143. What is your ratio of initial contacts to actual sales presentations?
144. What percentage of your sales calls result in sales?
145. How would you go about identifying customers in a new market?
146. What do you think about prospecting for customers or developing new markets in cyberspace?
147. Tell me about a time when you almost lost a sale and worked hard to get it back.
148. What are the five most common objections you face and how do you deal with them?
149. What was the most surprising objection you have ever received, and how did you handle it?
150. What’s your definition of customer service?
151. Can you tell me about a time you took the steps necessary to resolve a problem although it wasn’t technically your responsibility?
152. Name one way in which you have provided extraordinarily good service — above the call of duty — to a customer or client.
153. Describe a situation where you had to go an extra mile for customers.
154. Give me an example of a time when you went out of your way to meet an agreement.
155. In your current job, who are your customers?
156. If you had a customer who was complaining about poor service, how would you handle it?
157. At your last job, how often did you take a survey of customer satisfaction?#p#分頁標(biāo)題#e#
158. Tell me about your worst customer service dilemma and how you overcame it?
159. What strategies have you learned to encourage customers to pay on time?
160. Can you tell me about a difficult collection problem and how you dealt with it?
161. What strategies have you evolved to listen to emotional customers without getting hooked?
162. Speak about the customer’s “personal zone” and how you use it.
163. How do you deal with customers who think they are right even when they are wrong?
164. What is the customer service attitude at your present organization?
165. How have you handle customers who take advantage of sales support staff?
166. What is the most significant improvement in customer service that you have achieved in the last year?
167. What’s one thing we at this company could do to make our customers even more satisfied with us?
168. What experience have you had in making oral presentations? How do you rate your skills in this area?
169. At what times do you have trouble communicating with people?
170. How would you compare your oral skills to your written skills?
171. When you are assigned to work with new people, how do you go about getting to know them, how they work, and what their strengths and weaknesses are?
172. Tell me about a work situation that required excellent communication skills.
173. Can you recall a time when you persuaded someone who initially disagreed with you of the correctness of your position?
174. How often of you communicate with the person who receives the output of your work?
175. What’s one thing that should never be communicated in a memo or e-mail?#p#分頁標(biāo)題#e#
176. What are some examples of important types of decisions or recommendations you are called upon to make?
177. Would you describe how you went about making these types of decisions or recommendations? With whom did you consult?
178. Tell me what you have learned about reducing employee turnover.
179. What organizations do you see as this company’s chief competition? Can you compare and contrast the organizations?
180. What do you do to make the people around you fell important, appreciated, and respected?
181. How do you prioritize your time?
182. What decisions are easiest for you to make and which ones are more difficult?
183. Most of us can think of an important decision, which we would make quite differently if we made it again. Any examples from your own experience?
184. Most of us become more astute decision makers as the base of our experience broadens. In what respects do you feel you have improved as a decision maker?
185. Describe a situation that required you to use fact-finding skills.
186. Tell me about a complex problem you had to deal with.
187. Tell me about a time when you failed to reach a goal.
188. How many projects can you handle at a time?
189. Think of a crisis situation where things got out of control. Why did it happen and what was your role in the chain of events?
190. Give me an example of a time when management had to change a plan or approach to which you were committed. How did you feel and how did you explain the change to your team?
191. Do you sue an activity chart to track the flow of the activities necessary to reach your goals?
192. What project management methodologies have you found most effective?#p#分頁標(biāo)題#e#
193. I’m interested in how you do your planning. What planning processes have you found useful, and how do you do about implementing them?
194. In what ways have you improved in your capacity for planning?
195. Tell me about a job or project where you had to gather information from many different sources and then create something with the information.
196. What do you do when there is a decision to be made and no procedure exists?
197. What have you learned about using deadlines to motivate people or teams?
198. Tell me about a time when, rather than following instructions, you went about a task in you own way. What happened? Would you do it the same way if you had to do the task over again?
199. Can you think about a specific situation where you prevented a problem before it occurred?
200. What do you do to welcome and orient new hires into your department or team?
201. If you were hiring someone for the job you are interviewing for, what three qualities would you look for?
202. What questions would you ask, or what techniques would you use, to establish that the person was willing to do the job?
203. How many people have you hired in the past two years?
204. Do you have a favorite interviewing question?
205. Tell me about how you would budget for recruiting.
206. What has your experience been with retaining recruitment firms?
207. How do you handle personnel evaluations?
208. What’s the first thing you look for no a resume or application?
209. How do you go about checking references?
210. Tell me about your biggest hiring success.
211. Tell me about your biggest hiring mistake.#p#分頁標(biāo)題#e#
212. How could we improve the hiring process we are using to select a person for this position?
213. To what do you attribute turnover?
214. Is turnover always detrimental?
215. What programs have you found to be successful in retaining employees?
216. What is your concept of discipline?
217. What are the typical problems and grievances that your staff brings to you?
218. How do you handle them?
219. How do you maintain discipline within your department or team?
220. Tell me about a time when you had to discipline a subordinate.
221. What was the most common cause of termination at your last organization?
222. Have you thought about violence in the workplace? What strategies have you evolved to address this problem?
223. How do you keep abreast of new developments in information technology?
224. Describe a situation in which you were able to enhance the usefulness of information in an existing mainframe system and increase your employer’s productivity.
225. How has your conception of information systems quality evolved over the years?
226. Describe successful strategies for software testing that you have employed.
227. What metrics can be used to measure user satisfaction with IT?
228. What strategies do you recommend for organizations facing the year 2000 problem?
229. How would you reinvent our business from an IT perspective if you had a blank piece of paper and no resource constraints?
230. We know that fourth generation languages have many benefits. Which of these benefits do you find most compelling? Why?
231. How can you tell a good program from a bad one?
232. Info World Magazine recently suggested that client/server computing is dead. Do you agree, and if so, what killed it?#p#分頁標(biāo)題#e#
233. What is the future of the mainframe in a world of distributed desktops?
234. Describe the most significant business process reengineering project you have led. What were the results?
235. Distinguish between the Internet and the Intranet.
236. What is the chief benefit of an object-oriented application development paradigm?
237. Describe the central attributes of the object paradigm. How does encapsulation or polymorphism contribute to the technology’s effectiveness?
238. Why has computer-assisted software engineering (CASE), a technology which offered so much promise, generally not met the high expectations set for it?
239. Which Rapid Application Development (RAD) methodology do you find most interesting or effective?
240. Describe a data migration project you led. What were the results?
241. I see that you have listed java, Pascal, COBOL, and C++ as the programming languages with which you’re familiar. Would you take a moment to rank them according to your skill level?
242. What structured programming methodologies have you found most effective?
243. Please describe the most difficult task you ever had to perform using tool X, and describe how you managed to accomplish it.
244. Which computer trade shows do you regularly attend and what do you get from them?
245. Have you ever presented at an industry trade show or seminar?
246. Have you published anything on IT?
247. Describe your participation on an IT steering committee. What was the challenge? What was your role? And what was the outcome?
248. With respect to the IT steering committee, what technology did you choose? Why? How did it work out?
249. Do you have any experience with Rapid Application Development? Tell me about an application developed using this approach.#p#分頁標(biāo)題#e#
250. Have you participated in the design and deployment of a Web site?
251. Do you have an E-mail address or a personal Website?
1. What extracurricular activities were you involved in? What made you choose those? Which of them did you most enjoy, and why?
2. What led you to select your major? Your minor?
3. Which of your courses did you like the least?
4. Was there a course you found particularly challenging?
5. If you were to start college over again tomorrow, what is the course you would take? Why?
6. In college, how did you go about influencing someone to accept?
7. Based on what you know of the job market, which of your course were the most useful? The least?
8. What advice would you give to a college student intending to go into your field?
9. What are your most memorable experiences from college?
10. Why don’t I see internships or work-study experiences on your resume?
11. In what courses did you get your worst grades? Why? How do you think that will affect your performance on the job?
12. Why did you decide to go to college?
13. How was your college education funded?
14. What percentage of your college did you pay for and what sort of jobs did you have while you were in school?
15. What percentage of your college did you pay for and what sort of jobs did you have while you were in school?
16. Tell me a little about some of your extracurricular activities that would assist you in this job.
17. Why are you working in a field other than the one in which you have a degree?
18. What have you done to stay current in your field?
19. Are you satisfied with the grades you received in school?
20. Do you think your grades accurately reflect your ability?#p#分頁標(biāo)題#e#
21. Have you ever received a grade lower than you expected? If so, what did you do about it?
22. Have you ever been put on the spot by a professor or adviser when you felt unsure of yourself? How did you handle it?
23. What competitive activities have you participated in? What did you learn from participation in competitive activities?
24. Has competition had any positive or negative impact on your accomplishments? How?
25. What’s one management lesson you learned in college?
26. Why do you want to get into this field?
27. I see that you do not have very much organizational work experience. What qualities do you have that especially qualify you for this position?
28. Your resume does not list any job experience in the past few years. Why not?
29. Why would you want to leave an established career at your present employer for an essentially entry-level position?
30. What specifically have you done that shows initiative?
31. What are the reasons for your success?
32. What are some of your pet peeves?
33. Which of your skills can stand improvement at this time?
34. Who (what) has been a major influence in your life?
35. Are you a self-starter? Can you give me an example?
36. Can you think of a challenge you faced? How did you deal with it?
37. Under what conditions have you been most successful?
38. Tell me about a time when you had to pull a team together quickly.
39. How, specifically, do you contribute toward an environment of teamwork?
40. What can you do to build teamwork here?
41. What has been the employee turnover in your department over the past two years?
42. How do you define employee morale?#p#分頁標(biāo)題#e#
43. What programs have you implemented to build morale among those reporting to you?
44. How do you keep your staff informed of new developments and organizational decisions?
45. Describe the relationship you feel should exist between a supervisor and those reporting to him or her.
46. Have you ever had to make an unpopular management decision? Tell me about one of those decisions and how you handled it?
47. How do you go about assigning and scheduling projects and assignments?
48. Describe your leadership style for me.
49. How do you measure your success as a leader?
50. How do you determine which individual’s need additional training?
51. What training have you offered other people? How do you measure its impact?
52. If you are hired for this job, how will you approach the first thirty days?
53. Do you believe in the value of strategic planning?54. What is the most intellectually challenging thing you are looking for in a job and why?
55. How did you prepare for this interview?
56. What do you do when you know you’re right and others disagree with you?
57. Finish this sentence: “successful managers should…”
58. What are the advantages of diversity in the workplace?
59. What does the term “ time compression” mean to you?
60. What does the term “ total quality management ”mean to you?
61. Other than money (which is a given), what do you believe motivates people?
62. Can you give me three elements of your personal code of ethics for the workplace?
63. What experiences do you have in your background that show you are capable of creative risk taking?
64. What were your most memorable accomplishments in your last job?#p#分頁標(biāo)題#e#
65. Did you inaugurate any new policies (or systems) in any of the positions you’ve held?
66. What is the most difficult thing you ever tackled? How did you approach the problem?
67. What work is the most monotonous for you?
68. What does the term “global competition” mean to you?
69. Tell me what you think would be some good approaches to developing overseas markets during the next three years, especially considering the state of the dollar in today’s international markets.
70. Describe the most significant internal control weakness you ever identified and what you did to remedy it. What were the results?
71. Describe the most significant accounting operations reengineering project you have led. What were the results?
72. Do you perform employee salary reviews? If you do, what is your approach?
73. Tell me how you go about creating an annual budget.
74. What problems do you have in staying within your budget?
75. Distinguish between planning for the short, mid, and long term.
76. How do you quantify the results of your activities as a manager?
77. Have you ever completed a formal Return-on-investment calculation on a strategic investment? Please provide details.
78. Which spreadsheet programs do you prefer to work with?
79. How do you deal with unanticipated expenses? Can you give an example?
80. How do you evaluate the budget in your present position?
81. Tell me about a time when you underestimated a budget and had to ask for additional moneys?
82. Did you ever have to restructure your budget in the middle of the fiscal period? What approach did you take?
83. How would you create a budget in the position for which you are applying?#p#分頁標(biāo)題#e#
84. If we adopt a 401 plan, how often would you perform discrimination tests?
85. What’s the hardest thing about being a leader?
86. Are you a mentor to anyone? Who? What is your philosophy of mentoring?
87. What does the word “success” mean to you?
88. What does the word “failure” mean to you?
89. Describe a problem that you solved using employee involvement.
90. Tell me about the most difficult employee situation you ever had to handle. What did you do and what was the result?
91. Tell me about an employee who became more successful as a result of your management.
92. Describe your system for controlling errors in your own work and the work of your staff.
93. Which management gurus do you find most interesting?
94. What do you want to be doing five years from now?
95. What are your most important long-term goals?
96. Describe the people that you hired on your last job. Were they successful? How long did they stay with the company?
97. What has been your experience with major expansion or reduction of force?
98. How many immediate subordinates have you selected in the past two years? How did you go about it? Any surprises or disappointments?
99. How many immediate subordinates have you removed from their jobs in the last few years?
100. How do you feel your subordinates would describe you as a delegate?
101. Some managers keep a very close check on their organizations.
102. What have been the most important surprises you have noticed from things getting out of control?
103. Let’s talk about standards of performance. How would you describe your own standards? What would your subordinates say? What would your boss say?#p#分頁標(biāo)題#e#
104. Sometimes it is necessary to issue an edict to an individual or the entire staff. Do you have any examples o recent edicts you have issued?
105. What specific behaviors do you think contribute to your effectiveness as a supervisor?
106. From an opposite viewpoint, what behaviors do you think might interfere with your effectiveness as a supervisor?
107. In what respects do you feel you have improved most as a supervisor during the last few years?
108. Some managers are quite deliberate about such things as communications, development, and motivation. Do you have examples of how you addressed these areas?
109. How would you characterize your relationships with your last three supervisors? Any patterns?
110. Some managers are short-fused and impatient in their reactions. How would you describe your own patience?
111. Most of us can look back upon a new idea, a new project, or an innovation we feel proud of having introduced. Would you describe one or two such innovations you are particularly proud of?
112. What are the legitimate uses for office gossip or the rumor mill?
113. How would you handle a subordinate who deliberately went about a task in a way that contradicted your instructions yet were wildly successful?
114. Your boss is going on vacation for a month, and although it isn’t in your job description to do so, she asks you to work for another manager in her absence, what would you say and do?
115. Are you prepared to fill in for someone who has different, even lower-level, responsibilities?
116. Describe a time when you unfairly got caught up in office politics.
117. Can you sell me on our product or service?#p#分頁標(biāo)題#e#
118. What strategies do you employ fro finding common ground with your customers?
119. Can you give an example of how you are able to be positive about a product even when discussing a negative?
120. Have you found it helpful to take motes when talking to a customer? How?
121. If I were a prospect, what clues about me does this office give?
122. What strategies do you use to repeat the customer’s key concepts back to him or her during a sales pitch?
123. How do you turn an occasional buyer into a regular buyer?
124. Have you ever taken over an existing territory or desk? What was the volume when you started? What was it when you left?
125. What have you learned about using sales incentives to promote sales?
126. What strategies do you use to plant questions in your customer’s mind?
127. When is it appropriate to ask a prospect, “How much do you want to spend?”
128. Tell me about a time you adjusted your approach to a prospect based on their body language.
129. Tell me about a time when you followed up with a reluctant prospect and still failed to get the order.
130. Talk about a time when you overcame your own mental block or prejudices to make a sale.
131. Can you talk about a sales incentive program that motivated you?
132. Who are the motivation gurus you find most interesting?
133. When was the last time you sent a thank-you note to a customer?
134. How do you try to show each customer that he or she is important?
135. This job requires a large amount of travel. Do you think you have the ability and willingness to keep up?
136. When you cold-call a prospect, what obstacles do you expect the clerical staff to put in your way?#p#分頁標(biāo)題#e#
137. When you telephone a prospect, what strategies do you use to get past the secretary or receptionist?
138. Where do you find your telephone leads?
139. What do you despise about telephone sales?
140. How do you qualify a prospect?
141. How do you overcome the difficult periods that face everyone in sales?
142. How long does it usually take you from initial contact to sales closing?
143. What is your ratio of initial contacts to actual sales presentations?
144. What percentage of your sales calls result in sales?
145. How would you go about identifying customers in a new market?
146. What do you think about prospecting for customers or developing new markets in cyberspace?
147. Tell me about a time when you almost lost a sale and worked hard to get it back.
148. What are the five most common objections you face and how do you deal with them?
149. What was the most surprising objection you have ever received, and how did you handle it?
150. What’s your definition of customer service?
151. Can you tell me about a time you took the steps necessary to resolve a problem although it wasn’t technically your responsibility?
152. Name one way in which you have provided extraordinarily good service — above the call of duty — to a customer or client.
153. Describe a situation where you had to go an extra mile for customers.
154. Give me an example of a time when you went out of your way to meet an agreement.
155. In your current job, who are your customers?
156. If you had a customer who was complaining about poor service, how would you handle it?
157. At your last job, how often did you take a survey of customer satisfaction?#p#分頁標(biāo)題#e#
158. Tell me about your worst customer service dilemma and how you overcame it?
159. What strategies have you learned to encourage customers to pay on time?
160. Can you tell me about a difficult collection problem and how you dealt with it?
161. What strategies have you evolved to listen to emotional customers without getting hooked?
162. Speak about the customer’s “personal zone” and how you use it.
163. How do you deal with customers who think they are right even when they are wrong?
164. What is the customer service attitude at your present organization?
165. How have you handle customers who take advantage of sales support staff?
166. What is the most significant improvement in customer service that you have achieved in the last year?
167. What’s one thing we at this company could do to make our customers even more satisfied with us?
168. What experience have you had in making oral presentations? How do you rate your skills in this area?
169. At what times do you have trouble communicating with people?
170. How would you compare your oral skills to your written skills?
171. When you are assigned to work with new people, how do you go about getting to know them, how they work, and what their strengths and weaknesses are?
172. Tell me about a work situation that required excellent communication skills.
173. Can you recall a time when you persuaded someone who initially disagreed with you of the correctness of your position?
174. How often of you communicate with the person who receives the output of your work?
175. What’s one thing that should never be communicated in a memo or e-mail?#p#分頁標(biāo)題#e#
176. What are some examples of important types of decisions or recommendations you are called upon to make?
177. Would you describe how you went about making these types of decisions or recommendations? With whom did you consult?
178. Tell me what you have learned about reducing employee turnover.
179. What organizations do you see as this company’s chief competition? Can you compare and contrast the organizations?
180. What do you do to make the people around you fell important, appreciated, and respected?
181. How do you prioritize your time?
182. What decisions are easiest for you to make and which ones are more difficult?
183. Most of us can think of an important decision, which we would make quite differently if we made it again. Any examples from your own experience?
184. Most of us become more astute decision makers as the base of our experience broadens. In what respects do you feel you have improved as a decision maker?
185. Describe a situation that required you to use fact-finding skills.
186. Tell me about a complex problem you had to deal with.
187. Tell me about a time when you failed to reach a goal.
188. How many projects can you handle at a time?
189. Think of a crisis situation where things got out of control. Why did it happen and what was your role in the chain of events?
190. Give me an example of a time when management had to change a plan or approach to which you were committed. How did you feel and how did you explain the change to your team?
191. Do you sue an activity chart to track the flow of the activities necessary to reach your goals?
192. What project management methodologies have you found most effective?#p#分頁標(biāo)題#e#
193. I’m interested in how you do your planning. What planning processes have you found useful, and how do you do about implementing them?
194. In what ways have you improved in your capacity for planning?
195. Tell me about a job or project where you had to gather information from many different sources and then create something with the information.
196. What do you do when there is a decision to be made and no procedure exists?
197. What have you learned about using deadlines to motivate people or teams?
198. Tell me about a time when, rather than following instructions, you went about a task in you own way. What happened? Would you do it the same way if you had to do the task over again?
199. Can you think about a specific situation where you prevented a problem before it occurred?
200. What do you do to welcome and orient new hires into your department or team?
201. If you were hiring someone for the job you are interviewing for, what three qualities would you look for?
202. What questions would you ask, or what techniques would you use, to establish that the person was willing to do the job?
203. How many people have you hired in the past two years?
204. Do you have a favorite interviewing question?
205. Tell me about how you would budget for recruiting.
206. What has your experience been with retaining recruitment firms?
207. How do you handle personnel evaluations?
208. What’s the first thing you look for no a resume or application?
209. How do you go about checking references?
210. Tell me about your biggest hiring success.
211. Tell me about your biggest hiring mistake.#p#分頁標(biāo)題#e#
212. How could we improve the hiring process we are using to select a person for this position?
213. To what do you attribute turnover?
214. Is turnover always detrimental?
215. What programs have you found to be successful in retaining employees?
216. What is your concept of discipline?
217. What are the typical problems and grievances that your staff brings to you?
218. How do you handle them?
219. How do you maintain discipline within your department or team?
220. Tell me about a time when you had to discipline a subordinate.
221. What was the most common cause of termination at your last organization?
222. Have you thought about violence in the workplace? What strategies have you evolved to address this problem?
223. How do you keep abreast of new developments in information technology?
224. Describe a situation in which you were able to enhance the usefulness of information in an existing mainframe system and increase your employer’s productivity.
225. How has your conception of information systems quality evolved over the years?
226. Describe successful strategies for software testing that you have employed.
227. What metrics can be used to measure user satisfaction with IT?
228. What strategies do you recommend for organizations facing the year 2000 problem?
229. How would you reinvent our business from an IT perspective if you had a blank piece of paper and no resource constraints?
230. We know that fourth generation languages have many benefits. Which of these benefits do you find most compelling? Why?
231. How can you tell a good program from a bad one?
232. Info World Magazine recently suggested that client/server computing is dead. Do you agree, and if so, what killed it?#p#分頁標(biāo)題#e#
233. What is the future of the mainframe in a world of distributed desktops?
234. Describe the most significant business process reengineering project you have led. What were the results?
235. Distinguish between the Internet and the Intranet.
236. What is the chief benefit of an object-oriented application development paradigm?
237. Describe the central attributes of the object paradigm. How does encapsulation or polymorphism contribute to the technology’s effectiveness?
238. Why has computer-assisted software engineering (CASE), a technology which offered so much promise, generally not met the high expectations set for it?
239. Which Rapid Application Development (RAD) methodology do you find most interesting or effective?
240. Describe a data migration project you led. What were the results?
241. I see that you have listed java, Pascal, COBOL, and C++ as the programming languages with which you’re familiar. Would you take a moment to rank them according to your skill level?
242. What structured programming methodologies have you found most effective?
243. Please describe the most difficult task you ever had to perform using tool X, and describe how you managed to accomplish it.
244. Which computer trade shows do you regularly attend and what do you get from them?
245. Have you ever presented at an industry trade show or seminar?
246. Have you published anything on IT?
247. Describe your participation on an IT steering committee. What was the challenge? What was your role? And what was the outcome?
248. With respect to the IT steering committee, what technology did you choose? Why? How did it work out?
249. Do you have any experience with Rapid Application Development? Tell me about an application developed using this approach.#p#分頁標(biāo)題#e#
250. Have you participated in the design and deployment of a Web site?
251. Do you have an E-mail address or a personal Website?
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